Shipping and Returns

Shipping
We require the customer, to pay for return shipping costs, for any exchanged item. Shipping costs are non-refundable.

Please provide tracking and insurance information, as we are not responsible for lost or stolen items.

To return your product, call 561-837-3648 or email joy@joywestcollection.com to get return address information. 

If you are returning an item to us for any reason we will call and confirm your address and telephone number. So be sure to always put your phone number on your shipping order.
Aspen Store: 970-925-2700

or our

Nantucket Store: 508-325-4400

Happy shopping!

Our Exchange Policy

is as follows, if you receive an item that is broken or damaged we will replace that item with the same item. If the item does not fit for any reason we will replace that item with the correct size.  Make sure you are buying the correct size because the return shipment is paid by our customers.

Shipping and Return Policy

Our shipping policy:

When you purchase an item we will ship that item out within 7 business days if its in stock. If it is not in stock we will call you and offer a similar item. 

Thanks for shopping with us!

Joy West Collection

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